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We’re excited to introduce a new feature for you! You can now add up to 5 phone numbers that will receive instant SMS notifications whenever a Priority 1 case is created for your account. This way, you’ll be immediately informed when something important comes up.
The SMS is sent out as soon as the case is created (one time per case) and includes key details like your company, your contact person, a link to our service portal, and the case subject. Please note that the SMS is limited to 160 characters.
We hope this new feature helps you stay on top of urgent matters even faster!
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.