Document Properties
Update of New Relic Synthetics public IP ranges effective by April 14, 2025
For our Intershop Commerce Platform we use New Relic as monitoring service. There was an anouncement from New Relic that will effect our customers too and need to be considered soon:
According to the article https://docs.newrelic.com/whats-new/2025/02/whats-new-01-31-synthetics-ip/ you will need to update your configurations to maintain monitor connectiviy of your system hosted by Intershop.
For customers using a CDN in front of the the Intershop Commerce Platform, the following changes must be implemented before April 14, 2025.
Please ensure that the following new public IP ranges are on the allowlist:
- 152.38.128.0/19
- 212.32.0.0/20
- 64.251.192.0/20
Please consider that these public IP ranges are covered too:
See here for more details: https://docs.newrelic.com/docs/synthetics/synthetic-monitoring/administration/synthetic-public-minion-ips/
If you do not update your allowlists by April 14, 2025, your Synthetics checks may fail to connect to your Intershop Commerce Platform, which may result in failed connections and trigger alerts.
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.