19-Nov-2025 • KB0012161 • Table Of Contents Introduction Sample Scenario - Add a Shop Name as Prefix to the Order IDs Introduction This article explains how the number pattern for order IDs can be adjusted to personal preferences. Sample Scenario - Add a Shop Name as Prefix to the Order IDs Imagine an application in which the

20-Nov-2025 • KB0012196 • Table Of Contents Introduction Hints to Investigate Such Issues Hints to Avoid Could not Update Exceptions Define Useful Pipeline Transaction Scopes Avoid Long, Nested Pipeline Transaction Avoid Double Click Scenarios Introduction Under special circumstances the AppServer may throw ORM could not update

20-Nov-2025 • KB0012182 • Table Of Contents Introduction Step by Step Introduction This article explains the Intershop Commerce Management privileges, roles and permissions concept based on an example cartridge. Step by Step Within the ICM inSPIRED scenario you can easily use a cartridge. This cartridge enables to understand

14-Jun-2024 • KB0012170 • Table Of Contents Introduction References wastatistics Response Description Webserver Webadapter Descriptions Response Example Polling Descriptions Response Example Configuration Services Descriptions Response Example Session Single Descriptions Response Example Sites Descriptions Response Example Pipeline

14-Jun-2024 • KB0012166 • Table Of Contents Introduction Step by Step Investigate Schedule Job Execution Issues Introduction This article describes how to reset the job execution settings if an Intershop Commerce Management schedule job does not stop or cannot be restarted. Furthermore it provides hints on how to investigate

14-Jun-2024 • KB0012150 • Table Of Contents Introduction References Glossary ICM - Change Tax Rates Via taxdataset.properties File Tax Rate Syntax Example Change Tax Rates via SQL ORACLE MS-SQL Server ICM - Capture Payment ICM - Pending Baskets ICM - Subscriptions Introduction This article explains how to change the tax rate

20-Nov-2025 • KB0012158 • Table Of Contents Introduction Example Introduction Attributes and preferences often require time entered in increments such as seconds or minutes. Example The following table is meant as a quick reference for time increments: 1 hour = 3600 seconds 60 minutes 1 hour 1 Day = 86400 seconds 1440 minutes

19-Nov-2025 • KB0013146 • Table Of Contents Introduction General Changes HTML Specification Accessibility via Alternative Input Devices Expandable Content Tabbing Through Components Reading Sequence of Content Information Design Main Content Area Error Handling Changes to Specific Content Text Content Links Images Input and Select

14-Jun-2024 • KB0012191 • Table Of Contents Introduction Get the access_token Start the Job by Using the Bearer Token Introduction This article describes how to authenticate SMC job-related REST API calls using Keycloak. Get the access_token As a first step, it is important to get the access_token from Keycloak. To do so, POST

19-Nov-2025 • KB0012185 • Table Of Contents Introduction References Example Use Case Implementation Details Add Localization Keys to All E-mail ISML Templates Define Localization Key Values in Different Languages Define Channel Preferences During DBInit / DBMigrate Introduction This article uses an example to describe the use

14-Jun-2024 • KB0012169 • Table Of Contents Introduction Solution Addendum Introduction This article provides a workflow to reduce a high CPU load, caused by the Intershop 7 Application Server(s). Solution In case you suspect that URL Rewrite rule(s) cause high CPU load, the following steps might enable you to identify the offending

14-Jun-2024 • KB0012165 • Table Of Contents Introduction References Solution Error Message Introduction If you get a No suitable driver found for <jdbc URL> error, you may assume that the cause is a wrongly loaded JDBC driver. This is not the case. Intershop Commerce Management 7.10 with MS SQL as database type does not operate

19-Nov-2025 • KB0012188 • Table Of Contents Introduction Determine Transferred Information Introduction ICM allows to replicate store information from a source system to a target system by using replication groups. This article describes how to determine the transferred information. Determine Transferred Information Sometimes

14-Jun-2024 • KB0013151 • Table Of Contents Introduction Glossary Guideline Introduction This article does describes the steps to investigate ICM performance issues. By using this guideline you can easily determine long running processes which may be caused by long running pipelines, pipelets, classes or SQL statements etc. Glossary

20-Nov-2025 • KB0012183 • Table Of Contents Introduction References Import Additional SMC Users Via DBInit Introduction This document describes an approach to import SMC (Intershop System Management) level users. References Overview - DBMigrate and DBInit Import Additional SMC Users Via DBInit By using the below DBInit steps

14-Jun-2024 • KB0013145 • Table Of Contents Introduction References Steps to Identify and Add Missing Dependencies Identify Missing Class Dependencies Find Related Java Packages Find the Group of the Java Package Add the Missing Java Package Dependency Introduction Building cartridges directly in Intershop Studio may not detect

19-Nov-2025 • KB0012209 • Table Of Contents Introduction Glossary References Executing the Queries Creating a New Query Tips Query Examples Finding Strings in the Heap Use Built-in Functions Cartridges Files Properties Servers Request URLs Pipelines Pageables Components Extension Points ORM Engine Structure Finding Objects in

20-Nov-2025 • KB0012181 • Table Of Contents Introduction Step by Step Troubleshooting Introduction Intershop Commerce Management allows you to import catalog category information in its organization or channel repositories using the Commerce Management application's GUI. By default, the Commerce Management application first creates

14-Jun-2024 • KB0012189 • Table Of Contents Introduction The Error in the Log Error Scenario Why Do We Write an Error Message Here? Solution Introduction This article explains the reason for exceptions with the message ”…Closing JDBC connection via finalize method. java.lang.Throwable: Stack trace on connection creation…” and

19-Nov-2025 • KB0012195 • Table Of Contents Introduction Execute Replication Processes Inside ICM Introduction Sometimes there is a need to execute ICM schedule jobs outside ICM. Especially in CaaS context (backoffice) users may not have all permissions to execute SMC schedule jobs as for example start a replication process based