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Intershop Commerce Insight
System Monitoring powered by Intershop: The Intershop Commerce Insight

The Intershop Commerce Insight (ICI) is a powerful analytics and reporting tool.
It provides you with information concerning the performance of your E-commerce business as well as with data that are important for your IT operation. Intershop Commerce Insight helps to run your E-commerce system successfully.

By processing Web Adapter and Application Server log files, by extracting data from the database and by using web tracking information, the ICI is able to generate technical reports and business reports.

Technical reports focus on measuring the system's health and can be useful for tracking down errors and performance bottlenecks.
Use end-to-end monitoring to constantly ensure the correctness of your customer´s experience of your E-commerce application.

Business reports focus on measuring user behavior (starting from your customers' entry points to their exits) and summarized business data, which has been gathered during the order process.

The Support Knowledge Base offers you further information about the Intershop Commerce Insight. Feel free to read the related articles for a first overview.

If you are interested in using the ICI or desire more information, please send an e-mail to
A support engineer is going to contact you to help you configuring the data transfer between your E-commerce application and the ICI.

The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.
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