The Intershop Commerce Insight (ICI) is a powerful analytics and reporting tool.
It provides you with information concerning the performance of your E-commerce business as well as with data that are
important for your IT operation. Intershop Commerce Insight helps to run your E-commerce system successfully.
By processing Web Adapter and Application Server log files, by extracting data from the database and by using web tracking information, the ICI is able to generate technical reports and business reports.
Technical reports focus on measuring the system's health and can be useful for tracking down errors and
performance bottlenecks.
Use end-to-end monitoring to constantly ensure the correctness of your customer´s experience of your E-commerce
application.
Business reports focus on measuring user behavior (starting from your customers' entry points to their exits) and summarized business data, which has been gathered during the order process.
The Support Knowledge Base offers you further information about the Intershop Commerce Insight. Feel free to read the related articles for a first overview.
If you are interested in using the ICI or desire more information, please send an e-mail to support@intershop.de.
A support engineer is going to contact you to help you configuring the data transfer between your E-commerce
application and the ICI.