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Commerce Management Help
    19-Aug-2025
    Commerce Management Help / Orders and Fulfillment / Order Management
    Searching Orders
    Document Properties
    Kbid
    37510R
    Added to KB
    19-Aug-2025
    Status
    online
    Product
    ICM 11
    Last Modified
    19-Aug-2025
    Public Access
    hidden
    Doc Type
    Commerce Management Help
    Document Link
    https://knowledge.intershop.com/kb/37510R
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    Searching Orders

    Simple Search

    The Simple Search mask allows you to search for an order by order number, customer name, customer type and/or order status. Results are displayed in a list view.

    Tip:
    Search for customer name evaluates the first name and last name provided as part of the invoice address.

    The Simple Search mask is displayed by default. If you previously used the Advanced Search mask, click Switch to Simple Search.

    Tip:
    You can leave the Order Number field blank to search for all open orders from a customer or partner.

    Advanced Search

    Using the advanced search, you can increase the accuracy of your searches by specifying the exact search criteria. For example, you can search for orders generated in a specific time range, orders with a specified total amount, or orders containing a certain product.

    To use the Advanced Search mask:

    1. Open the order list, see Accessing Order List
    2. Click Switch to Advanced Search.
      The Simple Search mask is displayed by default.
    3. Enter your search criteria into the fields.
    4. Click Find.
      The search results are displayed in a list view.
    Advanced search options include:
    Table 1. Advanced Search Options
    Name Description
    Order Number The number of the order to be searched.
    Customer The name of the customer creating the order provided as part of the invoice address.
    Customer Type The type (individual, business) of the customer.
    Creation Date A date range to match the date at which the order has been created.
    Total Amount A range to match the total amount of the order.
    Ordered Product A product contained as order line item. You can provide a product ID or search by product name.
    Availability (radio buttons) Can be used to further specify the availability of line item products to search for; either All (both in stock or out of stock), In Stock or Out of Stock.
    Order Status (checkboxes) The order status by which the orders should be filtered.
    Disclaimer

    The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.

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