Introduction

Welcome to our Service Portal! Registering with us is your first step towards accessing a streamlined and personalized experience. Our portal is designed to efficiently meet your needs, providing you with the tools necessary to manage your interactions with us. In this guide, we will walk you through the straightforward registration process, ensuring you can quickly begin enjoying the benefits our platform has to offer.

Registration Process Main Contact / Partner Administrator

1. The account is created by our Support Admin, who also sets up a main contact (customer)/ partner administrator (partner) person, which is defined after signing the contract with Intershop.
2. The main contact / partner administrator receives a prompt message to accept the invitation to use the Service Portal.
   

   

3. Upon acceptance, you will automatically receive a code, which you will need to enter. In the background, an AAD (Azure Active Directory) account at Intershop is created automatically. 
   
   
   
4. Now you are registered and you can always sign in to our Service Portal at https://service.intershop.com/csm

Registration Process Verified/Named Contact / Partner Contact

Verified / named and partner contacts are created by the main contacts or partner administrators themselves. Here is the procedure for main contacts and partner administrators to follow.

1. Sign in to the Service Portal and choose User Administration -> Add Contact
   
   
   
   
2. Fill in the form and click Submit.
   
   
3. The new added contact receives the same message like mentioned in the part above.
   
   
4. Upon acceptance, the added contact will automatically receive a code, which he will need to enter. In the background, an AAD (Azure Active Directory) account at Intershop is created automatically. 
   
   
   
5. Now the verified / named contacts or partner contacts are registered and can always sign in to our Service Portal at https://service.intershop.com/csm