Document Properties
Introduction
To provide timely and comprehensive information regarding smaller system issues, we have improved our process by using our monitoring system and service portal.
Announcement
We are pleased to announce the launch of a new notification service.
What will be sent?
Messages from our monitoring system will be forwarded to you, if we assume you can fix the issue by yourself.
Examples are:
- Too many container restarts within pod
- Too many service restarts triggered
- Too many error log entries
- warning, if default/demo passwords are in use
The message will contain hints and links to start your investigation and solve the issue.
Who will get the message?
Users, registered as Dev or Lead Dev for your installation, will get this notification. Your main contacts can manage these roles by themselves.
How many messages will be sent?
The service will inform you once, if an issue is detected. The system will not repeat this warning (even if the issue is still ongoing).
There is a good possibility, that you never get a message, if you have a smooth running system. :)
Benefits for You
The reported issues are not business critical, but may have an impact on performance, stability or security. You should fix them. Contact us within the started case, if you need assistance.
* Read here on:
Automatic Alerting Process for Category A Issues
How do I manage access to CI/CD services (Azure DevOps) and monitoring service (New Relic)?
Disclaimer
The information provided in the Knowledge Base may not be applicable to all systems and situations. Intershop Communications will not be liable to any party for any direct or indirect damages resulting from the use of the Customer Support section of the Intershop Corporate Website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system.