Sending Password Retrieval Mail
To send an e-mail from Intershop Commerce Management, enabling an individual customer or the user of a business customer to create a new password, do the following:
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Select the channel from the context selection box, then select Customers | Customers.
This displays all customers and users in a single list view.
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Click the name or ID of the customer.
This displays the Customer detail view.
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In case of a business customer, change to the Users tab and select the user whose password needs to be reset.
This displays the User detail view.
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Click Send Password Retrieval Mail.
This sends an e-mail to the individual customer or the user of a business customer containing a link that enables the user to create a new password.
For information on how to adjust settings for password retrieval mails, refer to Managing Password Retrieval Preferences.
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