26-Jun-2026 • KB0015124 • Introduction: Search indexes in ICM-n are based on Solr Cloud config sets that originate from files under the ICM-n root site configuration ( ex. default schema \sites_folder\root\1\solrcloud\default\conf\managed-schema or \sites_folder\root\1\solrcloud\default\conf\solrconfig.xml etc.) If those root

26-Jun-2026 • KB0014964 • Introduction: Symptoms: After updating Apache (observed when moving from 2.4.62 to 2.4.65) the WebAdapterAgent crawler reports failed prefetches. Apache access logs show requests from 127.0.0.1 returning status 421 and the Apache error log shows AH02032: Hostname localhost (default host as no SNI was

26-Jun-2026 • KB0014987 • Introduction: Affected system exhibits increased request latency or intermittent long-running requests across web and application layers. The procedure enables AS performance sensors and a pipeline performance log appender, reproduces the issue, and collects WebServer, WebAdapter, and Application Server

25-Jun-2026 • 4H8303 • Table Of Contents Introduction Required Action Behavior After Migration or for Newly Written Data Introduction Deleting a payment service is generally not recommended. This guide is only relevant if you plan to permanently remove a payment service from the system and still need a minimum set of payment-related

22-Jun-2026 • 483F02 • This API specification is available for download as an Open API 3.0 YAML file: icm-processes-2x1x3.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 14 and their version dependencies:

22-Jun-2026 • 4V8301 • This API specification is available for download as an Open API 3.0 YAML file: icm-b2b-rating-review-1x2x0.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 14 and their version dependencies:

22-Jun-2026 • 4830S0 • This API specification is available for download as an Open API 3.0 YAML file: icm-b2b-order-1x10x0.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 14 and their version dependencies:

22-Jun-2026 • 48299F • This API specification is available for download as an Open API 3.0 YAML file: icm-b2b-customer-1x6x2.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 14 and their version dependencies:

22-Jun-2026 • 4829Z8 • This API specification is available for download as an Open API 3.0 YAML file: icm-withdrawal-1x1x0.yaml References To learn more about Intershop’s REST API approach and framework, refer to: Concept - REST Framework The following page lists available REST APIs for ICM 14 and their version dependencies:

25-Jun-2026 • 482Q97 • Table Of Contents Introduction REST API Changes Process Changes Introduction The Rating & Review REST API provides methods for retrieving product-specific ratings and reviews for both anonymous and authenticated users. In both cases, the result lists were cached, leading to problems with “own” reviews

24-Jun-2026 • KB0015190 • Table Of Contents Introduction Issue Solution Introduction A CI build might fail during the PWA SSR Docker image build because one or more bundles (e.g., main ) exceed the configured size budgets, causing the build command to fail. This support article describes how to address these errors. Issue During

23-Jun-2026 • 48A296 • Table Of Contents Introduction References GitOps Repository Structure Flux and Kustomization GitOps Variables Variable Reference - PWA Variable Reference - ICM Variable Reference - IOM Using Variables Local Testing Using kubectl kustomize Introduction This concept describes the structure and processes

18-Jun-2026 • KB0015187 • Overview When running a local test or development environment it might be needed to use own webserver certificates in the WA container. The Web Adapter expects TLS certificate files inside the container at: /intershop/webserver-certs The host directory that provides these files is configured in icm.properties

18-Jun-2026 • KB0015186 • Table Of Contents Introduction Mapping Existing Intershop Users to Identity Provider Users (SSO) Introduction When Single Sign-On (SSO) with an external identity provider is enabled, existing Intershop users are not recognized by default when they log in for the first time. Instead, a new user account

18-Jun-2026 • KB0015189 • Introduction Scheduled project impex jobs show sometimes strange errors for example OCA exceptions thrown by the RemoveJobInteractor pipelet in the cleanup pipeline, which can prevent subsequent Call Nodes (for example, product import) from executing. The issue affects import pipelines that create an

18-Jun-2026 • KB0015016 • Introduction: Intershop supports the usage of standard classification catalogs. For the standards UNSPSC eCLASS and ETIM there are example import files delivered with the product for these versions: Name Version eClass 4.0 ETIM 6.0 UNSPSC 9.0501 When in the project one or all of these classification

10-Jun-2026 • 4829G4 • Table Of Contents Introduction References Business Context Feature Overview Target Users Conceptual Architecture Copilot for Merchants Integration Workflow Web and Deep Search Output Model Quality Measurement ICM PIM Fields and Write-Back Default ICM REST API Integration Adapter and Enrichment Context

10-Jun-2026 • H48295 • Table Of Contents Introduction References Prerequisites Recipe: Enrich a Single Product in Copilot for Merchants Use Case Steps Example Prompts Expected Result Recipe: Run Batch Enrichment for Catalog Onboarding Use Case Input File Customer and Partner Upload Options Operational Guidance Recipe: Connect

10-Jun-2026 • KB0015132 • This runbook captures the migration flow, responsibilities, prerequisites, and go-live preparation approach described in the session Intershop Migration Day 4/4 - Project Setup from Start to Go-Live (Youtube Video). Purpose The migration flow described in the session covers project setup from contract

29-May-2026 • 4X8291 • Table Of Contents Operating System Web Server Node.js Node Package Manager Git Intershop Commerce Management Browser Docker SPARQUE.AI Operating System Operating System (not included in the product) Any operating system running Node.js Web Server Web Server (not included in the product) Any web server