12-Nov-2025 • KB0014917 • Patch version ICM 12.4.8 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 12.4.8 The corresponding

24-Jun-2026 • KB0015191 • We would like to share an upcoming change to our platforms infrastructure. To ensure we continue providing the most stable, secure, and modern GitOps environment, we are transitioning all legacy Flux API versions to their current General Availability (GA) versions. What is changing? As previously announced

06-May-2024 • KB0013277 • On Sunday, April 21, an upgrade of Intershop's Customer Service Platform is scheduled. As a result, the Customer Service Portal is temporarily out of service. Start date and time: 2024-04-21 01:30:00 CEST End date and time: 2024-04-21 08:30:00 CEST This action will not affect any other services. As customary

06-May-2024 • KB0013304 • Minor version ICM 11.10.1 has been released Today, a Minor version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 11.10.1 The corresponding

20-Jun-2024 • KB0013815 • Major version ICM 12.0.0 has been released Today, a Major version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Major Release ICM 12.0.0 The corresponding

17-Jan-2024 • KB0013172 • Hotfix ICM 7.10.38.29-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.38.29-LTS B2X for Minor Release

05-Nov-2025 • KB0014877 • Major version ICM 14.0.1 has been released Today, a Major version for the Intershop Commerce Management has been released. You will find all information on the referring Product Data Sheet: Major Release ICM 14.0.1 The corresponding versions for this release can be found here: Reference - ICM 14 Release

11-Dec-2024 • KB0014261 • Table Of Contents Introduction Registration Process Main Contact / Partner Administrator Registration Process Verified/Named Contact / Partner Contact Introduction Welcome to our Service Portal! Registering with us is your first step towards accessing a streamlined and personalized experience. Our portal

28-Jan-2026 • KB0014972 • Patch version ICM 12.6.1 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 12.6.1 The corresponding

28-Jan-2026 • KB0014974 • Patch version ICM 14.0.2 has been released Today, a Patch version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Major Release ICM 14.0.2 The corresponding

06-Nov-2025 • KB0014707 • Introduction To provide timely and comprehensive information regarding unplanned system disturbances in quality, we have streamlined our process through the integration of our Service Portal. Announcement We are pleased to announce the launch of a new RCA (Root Cause Analysis) handling and communication

18-Dec-2025 • KB0014960 • Minor version ICM 12.6.0 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 12.6.0 The corresponding

20-May-2026 • KB0014986 • We would like to share an upcoming change to our platform’s connectivity. To ensure we continue providing the most secure and modern infrastructure, we are transitioning our Kubernetes-driven ingress services from NGINX to HAProxy. What is changing? We are moving from our current NGINX-based setup to

09-Jan-2024 • KB0013163 • Hotfix ICM 7.10.38.28-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.38.28-LTS B2X for Minor Release

28-May-2024 • KB0013329 • Hotfix ICM 7.10.41.1 has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.1 B2X for Hotfix Release 7

13-Jun-2025 • KB0014664 • Hotfix ICM 7.10.41.11-LTS has been released. Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 7.10.41.11-LTS B2C Hotfix Release

10-Mar-2025 • KB0014572 • Hotfix version ICM 12.4.1 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 12.4.1 The corresponding

12-Mar-2026 • KB0015010 • To improve the usability of our monitoring service dashboards in New Relic, we have updated and standardized the titles of our existing dashboards. As part of this change, several dashboard names have been consolidated and aligned according to a consistent naming convention. The goal of this update is

11-Feb-2025 • KB0014550 • Hotfix ICM 7.10.41.8-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.8-LTS B2X for Hotfix Release

04-Jun-2026 • KB0015178 • New Helm Chart for More Resilient PWA Deployment PWAs can now be deployed with Pod anti-affinity. This reduces the risk of outages during infrastructure maintenance. The feature is available with Helm chart 0.13 and can be used with any PWA version. See the documentation for details. If you have questions