Managing Freight Classes Create, edit and manage freight classes and associated eligible shipping methods and destination regions. Freight classes are intended to be associated with products or catalog categories. For details, see Product Management or Standard Catalog Management. Note: Make sure to

Managing Shipping Methods Create, edit and manage shipping methods, including the corresponding shipping charges, validity periods, shipping time in days, as well as the display order in the storefront. Creating Shipping Methods To create a new shipping method: Open the Shipping Method manager. Select

Managing Shipping Rules Create, edit and manage shipping rules to manage exceptions to the defined shipping configurations, for example, to restrict specific shipping methods to certain destination regions or to exclude individual products from being shipped to certain destination regions. Creating

Order Import and Export Intershop Commerce Management can export orders and import order status information, see Order Import and Export: Concept. For the order export and the order status import to work, corresponding services must be properly set up for your organization. Note: This documentation

Order Management This page serves as an overview for the topic. Available tasks for this topic can be found here: Order Overview Viewing Orders Searching Orders Viewing Order Details and Line Item Details Viewing Order Promotions Viewing Order Payment Details 46955 icm_main_en_13.0 UserManual icm/13

Order Management: Concepts This page serves as an overview for the topic. Available concepts for this topic can be found here: Order Process Overview Global Order Management Orders Search Order Tracking Order Import and Export: Concept Shipping Configuration Excluded Delivery Dates Quoting 46956 icm_main_en_13

Order Tracking Orders can assume various order states which enable order managers to track which stages of the order handling process an order has already passed. Order states are modified upon importing order states, see Order Import and Export: Concept. Various filters are available to track down

Payment Method Handling Intershop Commerce Management integrates payment methods as "services" via dedicated service provider cartridges, see Services: Concepts. To make payment methods technically available on the organization, channel or application level, system managers create "service configurations"

Payment Method Management The business-relevant payment settings are controlled using individual payment method configurations. You can create multiple business configurations for one payment method, based on one technical service configuration. Each business configuration can then define different

Payment Methods: Concepts Intershop Commerce Management provides out-of-the-box support for the following payment methods: Cash on delivery Direct debit transfer Invoice Cash in advance Gift card In addition, Intershop Commerce Management features "helper" payment methods, which can serve as a "blueprint"

Order Import and Export: Concept Out of the box, Intershop Commerce Management can: Export orders to XML files, which then can be processed by other systems, Import order status information from XML files generated by other systems. For the order export and the order status import to work, corresponding

Order Process Overview Handling orders is one of the key processes of Intershop Commerce Management. Main stages an order passes through include: Creating Orders and Order Submission Customers browse catalogs in the sales channel storefront, select products, add products to a cart, and finally check

Orders Search Orders can be searched by simple search (using order number, customer, customer type, channel, or order state to filter the result) or attribute-based parametric search (advanced search). For details, see Searching Orders. 46936 icm_main_en_13.0 UserManual icm/13.0/icm_main_en/orders_

Quoting In B2B scenarios, quoting constitutes a mechanism for business customers to manage pricing relations in the buying process. Quotes are mainly used for the following purposes: Negotiate special prices Customers can use quotes to request special prices for products or shopping carts. Reserve current

Shipping Configuration Intershop Commerce Management provides a simple, yet powerful interface to create shipping configurations that can combine shipping methods, freight classes and destination regions. For each channel, you can define an individual set of shipping configurations, which are then available

Orders and Fulfillment This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods. 46939 icm_main_en_13.0 UserManual icm/13.0/icm_main_en/orders_fu

Creating Payment Method Configurations To create a new payment method configuration: Select the channel from the context selection box, then select Orders | Payment Methods. This displays a list view of all payment methods of the sales channel. Click New. This opens the New Payment Method dialog. In

Deleting Payment Method Configurations To delete a payment method configuration: Select the channel from the context selection box, then select Orders | Payment Methods. This displays a list view of all payment methods of the sales channel. Select the checkbox in the row of the payment method you intend

Managing Excluded Delivery Dates Shipping managers can manage excluded delivery dates in order to restrict available delivery dates, see Excluded Delivery Dates. Adding Excluded Delivery Dates To exclude certain dates as delivery dates, upload lists of excluded delivery dates. To do so: Open the Import

Partner Management Note: The tasks described in this section are performed in the context of a partner channel. The present page serves as an overview for the topic. Available tasks for this topic can be found here: Searching for Partner Accounts Creating Partner Account Editing Partner Profile Deleting