Viewing Gift Card/Certificate Transactions
Note:
Viewing order details requires the access privilege "Order Manager".
To view details for a gift card/certificate, including the orders for which a gift card/certificate has been redeemed:
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Select the channel from the context selection box, then select Marketing | Gift Cards & Certificates.
This displays the Gift Cards & Certificates manager showing a list of all gift certificates in the channel.
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Select the gift card/certificate for which to view orders.
The gift card/certificate details view is displayed.
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Change to the Transactions tab.
A list of all transactions is displayed, including the corresponding order number.
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Click on the order number to view the order details.
Note:This does not apply to deleted orders. In case an order was deleted, only the number is displayed. Details are not available. Depending on your business model, the ICM may not be the data-maintaining system. If the order was e.g., exported to an ERP System and therefore deleted in the ICM, the initial order ID is displayed. Please refer to the data-maintaining system in such cases.