20-Jun-2024 • KB0013813 • Hotfix ICM 7.10.41.2-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.2-LTS B2X for Hotfix Release

09-Jul-2026 • KB0015281 • Introduction To provide timely and comprehensive information regarding smaller system issues, we have improved our process by using our monitoring system and service portal. Announcement We are pleased to announce the launch of a new notification service. What will be sent? Messages from our monitoring

08-Sep-2026 • KB0015509 • 📢 Announcement: Intershop Platform automatic AKS node image and Kubernetes patch version upgrades Effective: Ongoing (already enabled across all AKS clusters) Category: Infrastructure Change Impact Level: Medium (Awareness Recommended) 🔧 Why We Enabled This Feature and What Benefits It Offers Azure

10-Jul-2025 • KB0013178 • Introduction This customer handbook, comprising customer support information, policies, procedures and contact details, is a reference guide for all customers. This booklet describes how to contact Intershop Customer Support when you need assistance, what will happen when you do and what information

17-Dec-2025 • KB0014944 • Security Information: Critical XXE Vulnerability in Apache Tika Used by ICM We would like to inform our customers about a newly disclosed security issue affecting the external software library Apache Tika. Intershop uses the library apache‑tika‑core within the Intershop Commerce Management (ICM) system

09-Jan-2024 • KB0013162 • Hotfix ICM 7.10.40.5 has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.40.5 B2X for Minor Release 7.10

21-May-2026 • KB0015131 • Technical Impact Summary: Zero Service Disruption No Redeployments: Running applications will not be restarted, rebuilt, or rescheduled. No Service Interruptions: Pods, traffic routing, and infrastructure components remain entirely unaffected. No Action Required: The entire transition within the GitOps

28-Jan-2026 • KB0014973 • Patch version ICM 13.5.3 has been released Today, a Patch version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 13.5.3 The corresponding

14-Apr-2025 • KB0014602 • Patch version ICM 12.3.1 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 12.3.1 The corresponding

27-May-2024 • KB0013324 • Patch version ICM 11.10.2 and ICM 11.10.3 have been released Today, two Patch versions for the Intershop Commerce Management have been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheets: Patch Release ICM 11

04-May-2026 • KB0015044 • We would like to inform about an upcoming scheduled maintenance for our service docker.tools.intershop.com, which will result in a temporary downtime. Downtime Details: Service: docker.tools.intershop.com Date: Tuesday, Mai 5, 2026 Time: Between 6:30 AM and 7:00 AM (CEST) This service provides Intershop

11-Nov-2024 • KB0013963 • Patch version ICM 11.11.4-LTS has been released Today, a Minor version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 11.11.4-LTS The corresponding

09-Jul-2025 • KB0014718 • 📢 Announcement: Change of Outbound Public IPs for Intershop Commerce Platform effecting PRD and DEV environments in Azure Region Europe West Effective Date: July 22, 2025 (DEV) and July 29, 2025 (PRD) Category: Infrastructure Change Impact Level: High (Action Required) 🔧 What’s Happening — and Why

03-Dec-2024 • KB0013962 • Hotfix ICM 7.10.41.4-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.5-LTS B2X for Hotfix Release

14-Nov-2024 • KB0013979 • We have a lot of new support articles in our Knowledge Base, including 'Support Article - Creating and Updating PWA Sitemap Configurations via DBPrepare/DBMigrate' and 'Support Article - Adding Support for Tax Engine and Dynamically Changing Channel Taxes.' Feel free to check them out. ServiceNow 0b

31-Jul-2024 • KB0013828 • Minor version ICM 11.11.0-LTS has been released Today, a Minor version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 11.11.0-LTS The corresponding

15-Apr-2025 • KB0014605 • Hotfix ICM 7.10.41.9-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.9-LTS B2X for Hotfix Release

13-Oct-2026 • 48654D • Table Of Contents Table of Contents Introduction References Initial Considerations Prerequisites Configuring a Payment Service Configuration Settings Selecting the Capture Mode Allowing Address Updates Configuring Digital Goods Transferring Order Details Configuring 3-D Secure Understanding Liability

13-Oct-2026 • 486Q53 • Table Of Contents Table of Contents Introduction References Initial Considerations Onboarding Process Prerequisites ICM Prerequisites Merchant Prerequisites Environment Selection Onboarding Steps Configuring Pay Later and Messaging Configuring the Payment Services Changing the Environment or Account

01-Oct-2026 • KB0015318 • Table Of Contents Introduction Problem Solution Alternative Introduction Category-level includes can appear on all descendant category pages because the PWA renders the same View Context component for any category page. This can cause parent category content to be inherited by subcategories, displaying