20-Dec-2024 • KB0014272 • Hotfix version ICM 12.2.4 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 12.2.4 The corresponding

15-Jul-2024 • KB0013823 • Hotfix ICM 7.10.38.33-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.38.33-LTS B2X for Minor Release

31-Jul-2024 • KB0013829 • Hotfix ICM 7.10.41.3-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix Release 7.10.41.3-LTS B2X for Hotfix Release

16-Jul-2025 • KB0014644 • Table Of Contents Introduction Problem Solution Option 1: Increase chunkSize Option 2: Apply Custom Fix (Recommended) Instruction for Using the webadapter-local Subproject Introduction An issue has been identified regarding the transfer of WA-*.log files from $IS_LOCAL/webadapter/log to $IS_SHARE/system/log

29-Oct-2026 • KB0013155 • Table Of Contents Introduction Glossary How Do I Log In to the New Service Portal? Where can I find a list of available request forms in the Intershop Service Portal How Do I Add New Contacts to or Change Contacts in the Intershop Service Portal? How Do I Deactivate Contacts? How do I manage access

06-Nov-2025 • KB0014887 • We would like to inform about a major incident at Microsoft Azure that also affected some Intershop systems. While such outages are extremely rare, they can occasionally occur even with large and highly reliable cloud providers. On the evening of November 5, 2025 (starting around 6:00 p.m. CET), the

02-Jul-2025 • KB0014716 • Hotfix ICM 7.10.41.12-LTS has been released. Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 7.10.41.12-LTS B2C Hotfix Release

28-May-2024 • KB0013328 • Hotfix ICM 7.10.38.32-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.38.32-LTS B2X for Minor Release

04-Aug-2026 • KB0015339 • Description and reason Flowise has announced the sunset of its corporate operations, product maintenance, and support. This article explains what the announcement means for Intershop Copilot customers. What customers need to know Intershop currently expects no service interruption or reduction of supported

10-Jan-2024 • KB0013165 • The custom fix to address increased Solr search setup times and slowed ICM back office product searches noticed with ICM 7.10.38.28-LTS & ICM 7.10.40.5 is now available. Please read the article for details and to download the custom fix: Announcement - ICM 7.10.38.28-LTS & ICM 7.10.40.5 - Increase in

11-Nov-2024 • KB0013937 • We’re excited to introduce a new feature for you! You can now add up to 5 phone numbers that will receive instant SMS notifications whenever a Priority 1 case is created for your account. This way, you’ll be immediately informed when something important comes up. The SMS is sent out as soon as the case

22-Feb-2024 • KB0013208 • Hotfix ICM 7.10.40.7 has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Minor Release 7.10.40.7 B2X for Minor Release 7.10

08-Dec-2025 • KB0014919 • Minor version ICM 13.4.0 has been released Today, a Minor version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 13.4.0 The corresponding

03-Dec-2024 • KB0013964 • Patch version ICM 12.2.1 has been released Today, a Patch version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 12.2.1 The corresponding

19-Nov-2025 • KB0014918 • Minor version ICM 12.5.0 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Minor Release ICM 12.5.0 The corresponding

22-Sep-2025 • KB0014732 • Starting from September 1st, 2025, it will be possible to self-deploy the AKS-based applications ICM (11+), IOM, and PWA to production. Previously, this was only possible before going live. As part of the go-live procedure, self-deployments to PRD were disabled, meaning production deployments had to

17-Dec-2024 • KB0014267 • Hotfix ICM 7.10.38.36-LTS has been released Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: for Hotfix 7.10.38.36-LTS B2X for Hotfix 7.10.38

20-Jun-2024 • KB0013814 • Patch version ICM 11.10.4-LTS has been released Today, a Patch version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Patch Release ICM 11.10.4-LTS The corresponding

28-Jan-2026 • KB0014971 • Hotfix ICM 7.10.41.16-LTS has been released. Today, a Hotfix for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 7.10.41.16-LTS B2C Hotfix Release

03-Dec-2024 • KB0014041 • Hotfix version ICM 12.2.3 has been released Today, a Hotfix version for the Intershop Commerce Management has been released. The installation is recommended due to the fixation of some issues. You will find all information on the referring Product Data Sheet: Hotfix Release ICM 12.2.3 The corresponding