C

A call center or customer care center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone or e-mail. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product services and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chat and e-mails at one location is known as a contact center. See Intershop Contact Center.

In Intershop Commerce Management, the CAPTCHA framework provides the ability to connect to any CAPTCHA validation service/provider or implementation. The implementation is based on the managed service framework for easy activation and configuration both globally and based on individual features.

Conversion of an authorized transaction into an invoiceable transaction when the goods are delivered or services are rendered to the consumer.

legal requirment: Only the invoiced amount of the delivered products can be captured.

A card authorization (also authorization hold, preauthorization) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off."
In the case of debit cards, authorization holds can fall off the account anywhere from 1-5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

The Card Security Code (CSC), sometimes called

• Card Verification Value (CVV or CV2),
• Card Verification Value Code (CVVC),
• Card Verification Code (CVC),
• Verification Code (V-Code or V Code) or
• Card Code Verification (CCV)
  is a security feature for credit card or debit card transactions, giving increased protection against credit card fraud.

There are actually several types of security codes:

• The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for transactions in person.
• The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.

Card Security Code should not be confused with 3-D Secure .

A carrier is a company (e.g., DHL, Hermes) that transports products or services for example from:

• The fulfillment center to the consumer to deliver the ordered products
• The consumer back to the fulfillment center in case of returns
• The client to the storage of the fulfillment center
• The fulfillment center back to the client in case of return surplus of stock.

Normally the carrier and the fulfillment center are under contract.

Depending on the context, "cartridge" may refer to different concepts:

1. System Administrator:
   One type of deployment components for implementation artifacts that provides business logic or technical functionality to Intershop Commerce Management.
2. Developer:
   A code container for programming artifacts like templates, pipelines, Java code etc. that provides business logic or technical functionality to Intershop Commerce Management.

The cartridge API (CAPI) is the API for implementing, enhancing or customizing functionality within an Intershop Commerce Management application server. The CAPI consists of Java interfaces and classes which are contained in cartridges.

Cash in advance is a financial transaction / payment method used e.g. in online shop. The purchase price will be transferred to the clients bank account in advance, that means before the products will be delivered. The transfer is triggered and done by the consumer himself. The products will be delivered when the payment has been received on the clients bank account.

Cash on delivery (also known as collect on delivery) is a financial transaction / payment method where the payment of products or services received is done at the time of actual delivery. The products will be handed over only if the consumer pays at time of delivery. The payment is made to the carrier directly.

From the consumer's point of view this payment method is a secure payment method since he/she pays when the products have been delivered.

From the client's point of view it is a secure payment method as well, since the products will be handed over only if the consumer pays at time of delivery.

A catalog is a view on the product repository that groups products along a specific context.

Catalogs are usually structured (see category) to reflect

• product classifications
• internal product management structures (e.g. by source, by commodity group)
• storefront categorization (navigation structure and breadcrumbs)

Products become part of a catalog via product assignment.

mechanism to define catalog views, i.e., to include or exclude categories, depending on department roles

mechanism to make catalogs available across multiple channels and thus centralized management and reduction of administrative efforts

filter mechanism to control the visibility of catalog content on an organization-specific level

A category is a structuring element for catalogs. It provides a structured view on the products associated to a catalog, which may serve the following purposes:

• product classifications
• internal product management
• storefront categorization (navigation structure and breadcrumbs)

Via explicit product binding or implicit product binding, products are bound to categories and thus become part of a catalog.

mechanism to bring up locally any product or other content changes made by other actors; changes can be completely or partially accepted or rejected

Technically, a channel in Intershop Commerce Management is a data repository combined with applications (at least a back office plugin and a storefront application) that allow for viewing and manipulating this data. Channel data can be created and held locally, or it can be shared or syndicated from the parent sales organization's master repository. Channels represent a management context.

From a business perspective, channels are used to structure the sales organization, for example, along dimensions like countries, brands or business models.

visual representation of the channels set up for an organization and the channel organizations created within each channel

catalog defined from a channel repository, only available within the channel and cannot be shared across channels

organizations created within the channel: partners and customers

In content sharing scenarios, content page (deprecated)s that are created, maintained and used in the context of an individual channel

product stored in the channel repository, can be created locally or derived from master products to inherit attributes

Set of all products available to customers or partners within a channel.

In content sharing scenarios, slots that are created, maintained and used in the context of an individual channel

users with channel-specific access privileges

Withdrawal by the credit card issuer of the amount credited to the merchant's (client's) account (plus a chargeback fee) when a card-holder (consumer) disputes a transaction charged on his or her card. The merchant usually has 10 days to submit proof of purchase and proof of delivery to reclaim the charged back amount.

see Customer Information Center

definable property used to assign products to custom classification catalogs

Classification catalogs pre-define a set of categories to which products can be assigned.

Client (computing), software that accesses a remote service on another computer.

Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort.

The common definition of cloud computing defines three service models:

• infrastructure as a service (IaaS)
• platform as a service (PaaS)
• software as a service (SaaS)

These models offer increasing abstraction, and hence, are often portrayed as a layers in a stack.

From Intershop's perspective, a cluster is a "complete" Intershop Commerce Management system, made up of all cluster nodes acting together. That is, a cluster consists of one or more Intershop Web Server instances and one or more Intershop Application Server instances, which use the same Intershop Shared Files instance and database instance. The components that make up the cluster may be installed all on one physical machine or distributed over several physical machines.

In Intershop Commerce Management, a management tool for the system administrator to control the Intershop Application Server instances, as well as the applications on top of them, running in the cluster.

The command line client (CLC) is a tool to trigger pre-configured jobs or run import processes in the context of Intershop Commerce Management. The CLC is self-contained, that is, it does not require any other parts of the Intershop instance. The CLC can be copied to and run from any other machine with a JRE installed.

The Commerce Management (or Commerce management application) is the main business application of the Intershop Commerce Management. As the primary business management tool it allows for business-relevant tasks, like product and catalog management, content management, shop application management, promotion and campaign management, etc.

a means to establish an alternative, catalog independent grouping for products

The communication type refers to the way of communication between the Intershop Contact Center and a customer, like phone, e-mail, chat, etc.

refers to the members of an organization within Enfinity Suite 6 with respect to their ability to exchange messages in discussion forums

Generally, a component is one of several parts that make up a whole.

From a development process point of view, a component is a container for feature or feature set intended to be release. Technically, a component is a container for all kinds of implementation artifacts (see system component) that are to be assembled to form a product, solution or extension. In the context of Intershop Commerce Management, component may refer to:

• UI component
• Content component
• System component
• Component file
• Run-time component

In Intershop Commerce Management the component framework is introduced to declare dependencies between code artifacts. It allows to initialize a graph of Java objects ("run-time component") that represent the running application types.

So-called component files are XML files that define which Java classes must be instantiated and how the members of the instances must be initialized/connected with each other (contracts, implementations and instances). Instances that are created by the component framework can be application-specific, i.e., different wirings can be achieved per application type.

As opposed to the dependency injection framework, which is based on Guice, the component framework provides more flexibility and supports Intershop-specific development artifacts.

In the WCM of Intershop Commerce Management, a component template is a blueprint for content components or other component templates, which specifies the structure (the slots, etc.) and defines any required rendering parameters. As opposed to a component type, a component template is created in the back office.