1 Introduction
The present page serves as an overview for the topic. All available documents for the topic can be found here.
2 About the Topic
Intershop Order Management is an Intershop Commerce Suite application that is designed to combine order processes into one system. It automates and streamlines the life-cycle of orders and payments. Intershop Order Management processes orders from multiple touchpoints (web shop, mobile shop, call center, etc.), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores, etc.), and tracks all order and payment transactions.
Intershop Order Management offers a centralized platform for managing distributed inventory, order, invoice, and payment life cycles, and provides call center functionality, enabling real-time visibility into customer's purchasing behavior, stock levels, payments, and more. As part of Intershop Commerce Suite, it utilizes the suite's transaction, PIM, and merchandising features.