Introduction
This document replaces the outdated article with the ID 2K2618 and the title Intershop Commerce Insight (ICI) Technical Report Levels.
ICI offers various technical Reports: Basic, Extended, Market and Hoster Reports. This article offers general information on them.
ICI Reports
ICI reports show all activities of your Intershop installation and visitors to your store in detail. Multiple report categories are available and every user can view tailored statistics to the user's area of responsibility.
Basic Reports
Basic Reports are available to all customers with a valid platform or support contract. They provide essential technical information to get an overview of your installation:
- Access overview
- Response times
- Sessions
- Entry pages, exit pages
- User agents
- Referrer hosts
- Application server errors
- System activity report
Extended Reports
Extended Reports are available as additional option. The following report categories are part of the Extended Reports:
Technical Reports
Analyze site-specific data on system functionality:
- Access overview
- System response times
- Processing times per pipeline
- Pipeline usage
- Pipeline performance
- Application server errors
Marketing Reports
Analyze customer behavior across the entire system or per site:
- Sessions
- Session details
- Clicks per session
- Session duration
- Entry pages, exit pages
Hoster Reports
Leverage cross-system performance and utilization reports to support smooth technical operation:
- Processing times per application server
- Requests per application server
- Application server errors
- System activity reports
- Global session reports
Please contact us if you are interested in the Extended reports.
Comparability to other tools
Information about sessions cannot be directly compared with other tools like google analytics because they are counted in another way.
Request which are identified as crawler/bots and not receiving a SID are counted as single-click session by the ICI.
For questions regarding your contract status, please contact your responsible Customer Success Manager or Sales Representative.
For questions regarding the ICI or any other technical issue, please contact the Support Team.