Description Orders with promotions that have a scale of 3 or more digits on any of the promotion prices cannot be imported into IOM. This can happen for promotions with relative values (type percentage) when the precision of the calculation in ICM has been increased to a scale of 3 or higher. product

Intershop Order Management Concepts This section explains important concepts that are relevant for understanding the Order Management Tool's operation. Tip: For an introduction into Intershop Order Management System basics, refer to Getting Started. Table 1. Intershop Order Management System concepts

Intershop Order Management Symbols Throughout the Order Management Tool the following symbols are repeatedly used. Different colors indicate a different functionality. Table 1. Order Management Tool symbols Symbol Description In list views, opens a dialog for creating a new object, i.e. a corresponding

References This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works. Related information: Intershop Order Management Concepts Intershop Order Management Symbols 40806 iom_en_master UserManual iom/master/iom_en/to

Editing Products Editing products includes changing product master data, product description and attibutes, as well as shop and supplier information. Modifying Product Master Data To edit product master data: Search for the product. For details, see Searching Products. In the result list, click the

Managing Products This section describes tasks related to products. This includes: Searching Products Exporting Products Editing Products 40798 iom_en_master UserManual iom/master/iom_en/topics/managng_products/topic_managing_products.html

Searching Products As an Order Management Tool user (contact center agent, warehouse operator or business manager) you can search for products by using the quick search box, the simple product search, or the advanced product search. Quick Product Search Using the quick search box, you can always search

Managing Role Assignments Managing role assignments of users via the Order Management Tool includes: Viewing Role Assignments To view the role assignments of a user: In the navigation bar, select Admin. This opens the Administration page. On the Administration page, click Role Assignments. This opens

Platform Administration This section describes administration tasks including managing users, roles and permissions. Related information: Managing Roles Managing Users Managing Role Assignments 40803 iom_en_master UserManual iom/master/iom_en/topics/platform_administration/topic_platform_administration

Adding Delivery Confirmation To mark an order as delivered: Search for the order. For details, see Searching Orders. In the result list, click on the order number you want to edit. This opens the order detail page. In the Deliveries tab header, click the symbol. Otherwise, open the Deliveries tab and

Adding Order Notes To add a note to an order: Search for the order. For details, see Searching Orders. In the result list, click on the order number you want to edit. This opens the order detail page. Click Notes. This expands the notes section. To add a new note, click the Add icon. This displays the

Adding Refund Information For returned products (see Adding Return Confirmation) for which money is refunded manually, you can add a refund information. To do so: Search for the order. Use the preset Business query and the query Not refunded returns. For details, see Searching Orders. In the result

Approving or Rejecting Orders In some cases, you must manually approve or reject orders. Depending on your specific IOM implementation, there may be different rules that require manual order approval. Some typical examples include The customer has specified a new address, The customer's open payments

Downloading Order Documents You can download printed order documents, including: Invoices Aggregated invoices Credit notes Delivery notes Return labels Return slips To download an order document: Search for the order. For details, see Searching Orders. In the result list, click on the order number you

Exporting Orders Orders can be exported for further processing in other tools.Note: Currently, the Order Management Tool supports CSV file export only. To export orders: Search for the orders. For details, see Searching Orders. On the top of the result list, click the icon and select CSV download. This

Handling Failed Payments For orders whose payment status is "failed", you can either: Cancel the payment, Mark the payment as processed, or Restart the payment. To do so: Search for the order. Use the preset Business query and the query Failed payment. For details, see Searching Orders. In the result

Managing Addresses Managing addresses via the Order Management Tool includes: Editing Invoice Address You may want to edit the invoice address of an order. To this end, access the order information: Search for the order. For details, see Searching Orders. In the result list, click on the order number

Managing Invoices by Order An invoice is created for an order and sent to the consumer together with the parcel or separately. Intershop Order Management allows you to view and download invoices and mark them as paid. Accessing Invoices To access invoices: Search for the order. For details, see Searching

Managing Orders This section describes tasks related to orders. This includes: Searching Orders Order Detail Page Overview Exporting Orders Adding Order Notes Managing Addresses Managing Invoices by Order Managing Returns (RMA) Accessing Receipts Adding Delivery Confirmation Adding Cancellation Confirmation

Managing Returns (RMA) Intershop Order Management supports different types and reasons for returns which are configured in the supplier setup. Creating Return Requests As an Order Management Tool user, you can create return requests on behalf of a calling customer. Note: This requires an order for which