Introduction
Welcome to Intershop Order Management 3.1!
Intershop Order Management (IOM) is an application of the Intershop Commerce Platform that is designed to combine omni-channel commerce processes into one system. It automates and streamlines the life cycle of orders and payments. IOM processes orders from multiple touch points (web shop, mobile shop, call center and more), allocates them to multiple fulfillment solutions (fulfillment centers, drop-ship distributors, physical stores and more), and tracks all order and payment transactions.
IOM offers a centralized platform for managing distributed inventory, order, invoice and payment life cycles, and provides call center functionality, enabling real-time visibility into customers' purchasing behavior, stock levels, payments, and more. As part of the Intershop Commerce Solution, it utilizes the transaction, PIM and merchandising features.
IOM offers the possibility to tailor your business models as flexible and free as you need and depict them in your e-commerce environment. The order management system adjusts the order processing for various sales channels and suppliers and can be seamlessly integrated with existing components of your IT environment.
Glossary
| Term | Description |
|---|---|
| API | Application Programming Interface |
| Docker | An operating system-level virtualization software. Also see Kubernetes and Helm. |
| Helm | A package manager for Kubernetes. Also see Docker. |
| ICM | Abbreviation for Intershop Commerce Management |
| IOM | Abbreviation for Intershop Order Management |
| Kubernetes | An open-source system for automating deployment, scaling, and management of containerized applications. Also see Docker and Helm. |
| OMS | Abbreviation for Order Management System, the technical name of the IOM |
| OMT | Abbreviation for Order Management Tool , the graphical management tool of the IOM |
| PIM | Product Information Management |
| REST | Representational State Transfer |
| SOAP | Simple Object Access Protocol |
General Information
- System Requirements - Intershop Order Management 3.1
- Guide - Intershop Order Management - Technical Overview
- Guide - Operate Intershop Order Management 3.X
- Overview - IOM 3.0 - 3.1 Migration
- Public Release Note - IOM Helm Charts 1.1.0
- Public Release Note - IOM dbaccount Docker Image 1.2.0.0
Additional References
- See Public Release Note - IOM Connector for an appropriate version of the ICM-IOM-Connector
- Overview - Intershop Order Management REST API
- Overview - IOM Interfaces
New Features and Enhancements
Enhancements of the User Interface OMT
Display of Shipping Buckets and More
With the introduction of the new IOM Order REST API in this version, more information are available and will be displayed in OMT.
- The positions as well as charges are now shown as part of their shipping bucket at the order details page, invoice detail page, and credit note dialog.
- Additionally, attributes of a bucket are shown next to the address of a shipping bucket.
- Also, multiple tax information at the same level are taken into account.
- Finally, for a shop, different orders can now have different currencies if they are not ordered by the same customer.
Also, see Public Release Note - Intershop Order Management 3.1 | New IOM Order REST API (2.0) and Overview - Intershop Order Management REST API.
Enhancements in Setup and Operations
Added Support for PostgreSQL 12
Also see Public Release Note - IOM dbaccount Docker Image 1.2.0.0.
Interfaces
New IOM Order REST API (2.0)
IOM Order REST API 2.0 offers the two methods initially to:
- create a new order
- retrieve existing order states
With the introduction of this API an order can have multiple delivery addresses, so-called shipping buckets, where a shipping bucket can have:
- a delivery address
- a shipping method
- charges
- custom attributes
- positions
Also, multiple tax entries at the same level are possible now.
Finally, for a shop, different orders can now have different currencies if they are not ordered by the same customer.
The specification can be found in the delivery doc/REST/ or at Overview - Intershop Order Management REST API.
Modified Handling of Unknown Shipping Methods
The IOM SOAP API to place an order silently ignored unknown shipping methods or mapped them to default "Unknown Shipping Method" when configured accordingly.
The IOM Order REST API 2.0 will refuse orders with unknown methods unless that mapping is defined.
See Guide - IOM Shop Onboarding | Carrier and Guide - IOM 3.1 Migration of Business Configuration for more details.
Setup & Configuration
For installation instructions see:
- System Requirements - Intershop Order Management 3.1
- Guide - Intershop Order Management - Technical Overview
- Guide - Operate Intershop Order Management 3.X
Docker-images are available at:
- docker.intershop.de/intershop/iom-dbaccount:1.2.0.0
- docker.intershop.de/intershop/iom-config:3.1.0.0
- docker.intershop.de/intershop/iom-app:3.1.0.0
IOM Helm charts are available at:
- repository.intershop.de/helm
Interfaces
For a complete list of all interfaces please see Overview - Intershop Order Management REST API and Overview - IOM Interfaces.